Legal
Refund & Cancellation Policy
This policy explains when customers may request refunds and how subscriptions can be canceled.
Effective date: September 21, 2026
US website provider
Payments and services offered through the US website are provided by Saraltek Global LLC, where applicable.
Initial subscriptions
A first subscription may be eligible for a refund when the customer contacts support within 7 calendar days of the initial purchase. The request must identify the account and purchase. Approved refunds are returned to the original payment method.
Renewals and partial periods
Renewal charges and unused portions of a billing period are not refundable unless required by applicable law. Canceling prevents the next renewal but does not normally create a refund for the current paid period.
Subscription cancellation
Customers may request cancellation through available account controls or by emailing info@saraltek.com from the account email address. Cancellation stops the next renewal and becomes effective at the end of the current paid billing period.
Physical products
When physical products become available, each product page will clearly state return eligibility, the return window, product condition requirements, and refund conditions before purchase. Customers may request a return under the product-specific policy displayed for that item.
How to request a refund
Email info@saraltek.com with the customer name, account email, purchase date, and reason for the request. Do not include full payment-card details. We typically respond within 1–2 business days.
Mandatory rights
Nothing in this policy limits refund or consumer rights that cannot lawfully be excluded.